Frequently Asked Questions

How secure is EasyTrack ?

Protecting the data you trust to EasyTrack is our first priority. EasyTrack uses physical, procedural, and technical safeguards to preserve the integrity and security of your information. We regularly back up your data to prevent data loss and aid in recovery.

Can we settle the payment yearly?

Our subscription plans are billed monthly and automatically renewable. Each month EasyTrack sends an email to your billing email address that includes a link to your invoice.You'll receive your subscription invoice at the end of your monthly billing period. We'll charge your card on the date shown on your invoice. If you've set up direct debit, your account is charged 10 days after the invoice was issued.

What is included in a free trial?

Free trial for 14 consecutive days for unlimited users starting from your signup date. You can then easily upgrade to any other plans that we offer. Promotional pricing and free trial cannot be used in combination with other plans. Pricing, terms, features and support are subject to change by easyTrack at anytime.

Where is my data stored?

Data is encrypted and stored in a private cloud. CEO and software engineers are security experts from Silicon Valley. EasyTrack is using Amazon AWS as their cloud supplier, used by many Fortune 200 today. We are following ISO 27001 security practices for information security management systems and
implementing Cloud Security for STAR Certification.

Can I change my current plan ?

You can upgrade to a higher plan according to your increase of number of individual user.

Do you charge for support?

Our customer care team services are included with your subscription plan.

What are the document and/or message formats that your platform support ?

From office documents (Excel, Word and powerpoint), PDF, Email and also WhatsApp messages. All above documents and messages are stored in one location.

What is your refund policy?

Cancellation within 48 hours of your subscription’s initial purchase or renewal will result in a full refund. If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period.

Can the EasyTrack.ai team see my passwords?

Since your data is fully encrypted. No one from our team can ever access, see and get your real data.